Sunday June 7, 2009

BT Customer Care

On Friday we moved house to be closer to civilisation and closer to a town so my wife and son could get around and do stuff while I am at work or away.

So the week before, on the 26th May 2009, I gave BT a ring to let them know we where moving and get the telephone and Broadband changed over to the new address, after having a few issues with Internet change over last time I moved, this time giving them around 8-10 working days. The BT Customer services telephone support worker was extremely helpful and changed everything over giving us our new telephone number and told us that the telephone would be ready by 8pm on the day of moving.

Then once he done the telephone change over he changed the broadband over, but when telling me that my broadband would not be connected on the same day, you could tell in his voice that he was not happy that I would have to wait, and he apologised on behalf of BT for not being able to get us connected the day of moving, but did say it would be connected by Monday 8th June. Which to me was better than I thought, and did not think I would need Internet till then at least anyway. By any earlier would be a nice bonus.

The one thing he did say during our conversation was to plug your wireless router in to the phone once you moved in and when its ready it will connect itself, so Friday night while unpacking I come across my router, so rather than putting it somewhere I just hooked it up and went off to make a cup of tea, to walk past it five minutes later to see all the lights green. With me thinking that it could no way be connected I quickly grabbed my iPhone and hit Safari to be greeted with google reader.

With us now on the Internet 3 days earlier than their connection date I tweeted about it, as thats the thing to do.

After tweeting about it on the Friday night, while doing the last load Saturday morning I was checking twitter using my iPhone and I had a @reply, to be greeted with a message from BT.

I totally did not expect that! BT on twitter, now thats customer support, in good and bad ways.

Thursday June 4, 2009

Bing'ed

Microsoft have released their new search service bing.com to try and compete with the market leaders google. Microsoft are hoping this new service will replace their current MSN search service, but with Google holding a 64% share and Yahoo holding the other majority with a 20% share its going to something special for Bing to break in to the search market I am not overly confident that this new service will be able to take off in such a manor as Google is.

As with most new services I tend to have a quick look around have a couple of goes with it and then revert back to my old routines. But wanting to try and break away from the same stuff I am swapping my current search service, which is Google obviously, for Bing, I am not sure how long I will stick with Bing but I promise to give it, its fair chance to try and impress me.

After some time of trying bing.com I’ll post my reviews and thoughts about their service.

Friday May 15, 2009

Greenway Manor Lodge Park

At the beginning of the month I got asked by a friend if I would create them a simple and elegant website in order to advertise their holiday lodges. Given with a small brief and all the information needed I set about design the site, and a week later after the owner had passed of the design and checked everything was OK the site went live.

Technologies used:

View Live Site

Saturday January 3, 2009

New Year, New Things

As everyone is doing it, I thought I would not, I could recap the year and explain what was good and bad, how I am going change this year, set some goals and so on.

But I am not going to be the same as everyone else, but rather the opposite, I am not going do the lengthly post, but what I am going to do it still set a couple of achievable goals for myself, but not tell you, these goals will be achievable rather than the ones that keep rolling over and me explaining in much detail why I never got around to doing them and how I will try my hardest to do them this year.

My goals are wrote down in my trusty notepad for my eyes only, and when I hit the goals I may even throw up a post to celebrate but I would not hold your breathe.

For now lets get on with this year, and everyone have fun and enjoy it!